General conditions of Sale

GENERAL CONDITIONS OF SALE

 

The following General Conditions of Sale (Conditions of Sale) regulate the offer and sale of products on the website www.tenutacarobbio.com (Site).

 

The products offered and purchased on the Site (Products) are sold and invoiced by

SOCIETÀ AGRICOLA CAROBBIO SRL with registered office in

VIA SAN MARTINO IN CECIONE, 26

50022 - PANZANO IN CHIANTI (FI), ITALY

VAT number and CF 03465570137

REGISTRATION REG. IMP. COMO 03465570137

REA N.: FI - 624610

Please read the Conditions of Sale carefully before placing an order. At the time of placing an order through the Site, confirming that you have read and accepted the Conditions of Sale, you declare that you unconditionally accept the conditions and terms specified below.

These Conditions of Sale, together with the purchase order sent by the user and the order confirmation sent by SOCIETÀ AGRICOLA CAROBBIO SRL, represent the contract for the supply of Products between SOCIETÀ AGRICOLA CAROBBIO SRL and the user.

No other conditions or terms may apply. The contract may not undergo any changes, except for those that SOCIETÀ AGRICOLA CAROBBIO SRL and the user may agree in writing or by e-mail.

A copy of these Conditions of Sale may be stored electronically or printed.

 

1. SCOPE OF APPLICATION

1.1. The e-commerce activity of SOCIETÀ AGRICOLA CAROBBIO SRL is aimed exclusively at end users:

- that they are "consumers". By consumer we mean any natural person who makes purchases for purposes unrelated to any professional, craft, commercial or entrepreneurial activity carried out;

- who are over 18 years old, if Italian citizens, or who are of age with respect to their national law, if foreigners. If there is no national legislation in this regard, you must be at least 21 years old to make purchases on the Site.

 

 

2. PRODUCTS - METHOD OF PURCHASE AND CONCLUSION OF THE CONTRACT

2.1 The Products offered for sale by SOCIETÀ AGRICOLA CAROBBIO SRL are only those present on the Site at the time the order is placed by the user, as described in the relevant information sheet, which illustrates the main characteristics (Product Sheet) .

2.2 The user, to place an order, must select the desired Product / Products from the shop on the Site, choose the desired format and quantity and add the Product / Products to the virtual cart, following the instructions that will appear on the Site itself, after having carefully read these Conditions of Sale, as well as the characteristics of the Product / Products that it intends to purchase, its price and shipping costs. If the user wishes to proceed with the purchase, simply move to the virtual cart, where all the data of the purchase order will be shown (including information relating to the purchased and shipped Product, detailed indication of the price, the means of payment used, delivery costs and any additional costs), and click on the "Checkout and payment confirmation" button or, for checkout and payment confirmation with PayPal, "Checkout with PayPal". By clicking "Checkout and payment confirmation" or "Checkout with PayPal" on the virtual cart page, the purchase order will be forwarded and the user will be obliged to pay what is indicated in the order. "

2.3 Each order sent constitutes an offer to purchase the Products indicated therein. Orders are subject to the availability of the ordered Products and acceptance by SOCIETÀ AGRICOLA CAROBBIO SRL, which may, at any time and at its discretion, refuse to accept the order, including, for example, in cases where (i ) the orders come from a user with whom it has an ongoing legal dispute, or who has previously violated these Conditions of Sale and / or the terms of a purchase contract with SOCIETÀ AGRICOLA CAROBBIO SRL (ii) the orders come from users who have released false, incomplete or otherwise inaccurate identification data or contacts (iii) the orders relate to Products that are no longer available, (iv) an error has occurred on the Site relating to the Products ordered, for example in relation to the price or description of the Products.

2.4 If SOCIETÀ AGRICOLA CAROBBIO SRL is not able to accept the user's order, it will send an e-mail or contact the user by telephone at the addresses indicated by the same as soon as possible and in any case no later than 15 days from sending the order.

2.5 The acceptance of the order and the debit of the relative price on the user's credit card or other means of payment chosen, will take place only with the sending by SOCIETÀ AGRICOLA CAROBBIO SRL of an e-mail confirming the order (Order Confirmation), which will confirm to the user that the order has been received and accepted. With the acceptance of the order the conclusion of the contract will be perfected.

2.6 The user will subsequently receive another email when the Product is shipped (Shipping Confirmation). The Shipping Confirmation will contain all the information relating to the Product purchased and shipped, the detailed indication of the price, delivery costs and any additional costs as well as the customer service contacts, which the user can contact for assistance and / or submit complaints. It is recommended to keep the Order Confirmation and the Shipping Confirmation as proof of purchase. If the Order Confirmation is not received by the user within 48 hours after placing the order, the user must contact SOCIETÀ AGRICOLA CAROBBIO SRL via e-mail at info@tenutacarobbio.com or at +39 055 85.60 .231 before placing another order for the same Product.

2.7 After shipment, SOCIETÀ AGRICOLA CAROBBIO SRL will send the invoice to the user, to the e-mail address supplied in the order, using the data entered during the purchase in the "billing data" section.

2.8 For any questions, comments or doubts regarding an order, the user may contact SOCIETÀ AGRICOLA CAROBBIO SRL using the contact details and / or telephone numbers indicated in the following article 7.

 

3. PRICES AND METHOD OF PAYMENT

3.1 The prices of the Products offered on the Site are expressed in Euros and are all inclusive of VAT. Any additional cost will be expressly and separately indicated in the order form, before the user proceeds with the transmission of the same.

3.2 The price of the Products can be changed by SOCIETÀ AGRICOLA CAROBBIO SRL at any time, without notice, it being understood that the price charged to the user will be the one published on the Product Sheet at the time the order is sent.

3.3 Orders will be accepted by sending the Order Confirmation. SOCIETÀ AGRICOLA CAROBBIO SRL will ship only after receiving confirmation of the authorization to pay the total amount due, consisting of the purchase price, the delivery costs, if applicable, and any other additional cost, as indicated in the form. of order.

3.4 Purchases can only be made by credit card or debit card or with PayPaI. Payments are managed through the STRIPE and PAYPAL platforms.

3.5 The pages intended to manage the transaction are protected to allow maximum data protection. In no case and at no stage of the payment, SOCIETÀ AGRICOLA CAROBBIO SRL will be able to know the information relating to the user's credit cards, which will be directly transmitted via a secure connection to the website of the bank that manages the transaction. SOCIETÀ AGRICOLA CAROBBIO SRL will not keep such data in any computer archive and therefore in no case can it be held responsible for any fraudulent and improper use of credit cards by third parties upon payment.

Similarly, if the user chooses PayPal as a means of payment, he will be redirected to the site where he will pay for the Products according to the procedure provided and governed by PayPal and the terms and conditions of the contract agreed between the user and PayPal. The data entered on the PayPal site will be processed directly by the same and will not be transmitted or shared with SOCIETÀ AGRICOLA CAROBBIO SRL. The latter will therefore not be able to know and will not store in any way the data of the credit card connected to the user's PayPal account or the data of any other payment instrument connected with this account.

3.6 Any refunds due to the user under these Conditions of Sale will be made using the same payment method used by the user for the purchase or the other means agreed between the user and SOCIETÀ AGRICOLA CAROBBIO SRL. Once the credit order has been placed, SOCIETÀ AGRICOLA CAROBBIO SRL. cannot be held responsible for any delays or omissions in crediting the user with the amount to be reimbursed, to contest which the user must contact directly the payment institution and / or PayPal, depending on the payment method used.

 

4. SHIPPING AND DELIVERY OF PRODUCTS

4.1 Currently the products of SOCIETÀ AGRICOLA CAROBBIO SRL are sold exclusively in Italy, therefore the shipping address must be in Italy. SOCIETÀ AGRICOLA CAROBBIO SRL ships the Products throughout Italy by courier. The shipping rate is flat and is € 15. Shipping is free for orders over € 150.

4.2 The Products purchased will be delivered by courier to the address indicated by the user in the order, at the costs indicated in article 4.1 and in any case made known to the user before sending the order.

4.3 Once the Products have been delivered to the courier, the user will receive an email confirming the shipment and how to monitor it. We recommend choosing a delivery address where the courier will surely find someone to do the same during working hours.

4.4 The delivery times of the Products may vary with respect to what is entered on the Order Confirmation, for reasons not attributable to SOCIETÀ AGRICOLA CAROBBIO SRL. In the event of failure to indicate a specific delivery term in the Order Confirmation, delivery will in any case take place within thirty days from the date of conclusion of the contract. In any case, the provisions of art. 61 of the Legislative Decree of 6 September 2005, n. 206 (Consumer Code).

4.5 The Products will become the property of the user from the moment in which the latter receives them. As soon as the delivery is made, the user will become responsible for the Products and for any loss or damage subsequently suffered by them.

4.5 At the time of delivery of the Products, and before signing any document certifying the delivery, the user is required to check that:

• the number of packages delivered corresponds to what is indicated in the transport document;

• the packaging is intact, not damaged, nor wet or otherwise altered, even in the sealing materials (adhesive tape, etc.).

4.6 Having found any damage or non-correspondence with the indications in the accompanying document, the user is required to immediately contest the delivery to the courier by accepting the package with RESERVE (eg damaged package, wet package). Failure to indicate the reservation of verification of the contents of the shipment could cause damage to SOCIETÀ AGRICOLA CAROBBIO SRL, damage for which the user could be held responsible. In any case, the user must report the irregularities found on delivery to SOCIETÀ AGRICOLA CAROBBIO SRL by sending an email to: info@tenutacarobbio.com, to evaluate a possible refund or replacement. In any case, the application of the rules on the right of withdrawal and the legal guarantee of conformity remains valid.

 

5. RIGHT OF WITHDRAWAL AND RETURN OF PRODUCTS

5.1 The user has the right to withdraw from the purchase contract for any reason, without the need to give reasons and without any penalty, within 14 (fourteen) days from the date of delivery of the Products.

5.2 To exercise the right of withdrawal, the user must notify SOCIETÀ AGRICOLA CAROBBIO SRL of his decision to withdraw from the contract, by sending a written declaration containing the following information:

• Order number (communicated in the order confirmation email)

• Name and surname

• Email address

• List of items to be returned

• Bank details on which to obtain the transfer (IBAN), in the event that the user prefers the refund through a bank transfer rather than through the same payment method used by the user for the initial transaction.

This communication can be sent by e-mail or registered A / R to the following addresses:

• mail: info@tenutacarobbio.com

• CAROBBIO AGRICULTURAL COMPANY, VIA SAN MARTINO IN CECIONE, - PANZANO IN CHIANTI (FI)

5.3 Conditions for exercising the right of withdrawal:

• the Products must be returned intact. Therefore, the bottles purchased must not have been opened, damaged and \ or altered;

• The Products must be returned in packaging suitable for transport;

• In case of purchase of products in packs, it is necessary to return all the bottles that make up the pack;

• Returned products must be sent in a single shipment. SOCIETÀ AGRICOLA CAROBBIO SRL reserves the right not to accept bottles or products of the same order returned and shipped at different times.

5.4 The user, after having exercised the right of withdrawal in the manner indicated in this article 5, must return the Product to SOCIETÀ AGRICOLA CAROBBIO SRL at his own expense, using a carrier of his choice, without undue delay and in any case within the term of 14 calendar days from the date on which it communicated to SOCIETÀ AGRICOLA CAROBBIO SRL its decision to withdraw. The deadline is met if the user returns the Product before the expiry of the aforementioned period of fourteen days. The Product, properly protected and packaged, must be sent to COMPANY 'AGRICOLA CAROBBIO, VIA SAN MARTINO IN CECIONE, - PANZANO IN CHIANTI (FI). We recommend the utmost attention in preparing the package.

The return of the Product to SOCIETÀ AGRICOLA CAROBBIO SRL will take place at the expense and under the responsibility of the user.

5.5 The returned products will be examined by SOCIETÀ AGRICOLA CAROBBIO SRL to assess any damage or tampering.

5.6 SOCIETÀ AGRICOLA CAROBBIO SRL will refund the user the full amount paid by the user within 14 (fourteen) days from the day on which it was informed of the user's decision to withdraw from the contract pursuant to this article 5. The refund it will be made using the same payment method used by the user for the initial transaction or the different means agreed between the parties; in any case, the user will not have to bear any additional costs as a consequence of this refund. Unless SOCIETÀ AGRICOLA CAROBBIO SRL has offered to collect the goods itself, SOCIETÀ AGRICOLA CAROBBIO SRL may withhold the reimbursement until it has received the Products or until the user has demonstrated that he has returned the Products, depending on which situation occurs. first.

 

6. GUARANTEE OF LEGAL CONFORMITY

6.1 All the Products sold on the Site are covered by the Legal Guarantee of Conformity provided for by articles. 128-135 of the Consumer Code (Legal Guarantee). SOCIETÀ AGRICOLA CAROBBIO SRL has the obligation to deliver to the user goods that comply with the sales contract.

6.2 The defects or faults of the Product cannot be considered as those detected by the user on the basis of criteria and / or evaluations that are merely subjective or in any case not objectively measurable.

6.3 The Legal Guarantee has a duration of 24 months starting from the delivery of the goods and the lack of conformity must be communicated to SOCIETÀ AGRICOLA CAROBBIO SRL within 2 months of discovery.

6.4 The user can assert his rights regarding the Legal Guarantee, by contacting SOCIETÀ AGRICOLA CAROBBIO SRL directly by sending a communication via e-mail or registered letter with return receipt to the following addresses:

• mail: info@tenutacarobbio.com

• CAROBBIO AGRICULTURAL COMPANY, VIA SAN MARTINO IN CECIONE - PANZANO IN CHIANTI (FI)

indicating the order number shown in the Order Confirmation and the order date.

6.5 SOCIETÀ AGRICOLA CAROBBIO SRL will promptly reply to the report of the alleged lack of conformity and the specific procedure to be followed for returning the products will be indicated.

6.6 SOCIETÀ AGRICOLA CAROBBIO SRL will take delivery of the defective Product to verify whether or not what reported depends on a lack of conformity as identified above.

6.7 Having found the lack of conformity, the user has the right to restore, without charge, the conformity of the goods by replacement, or to an adequate reduction in the price or termination of the contract, pursuant to art. 130 of the Consumer Code without charge of expenses.

 

7. INFORMATION AND COMPLAINTS

7.1 Any requests for information and complaints must be sent by e-mail or registered A / R to the following addresses:

• mail: info@tenutacarobbio.com

• CAROBBIO AGRICULTURAL COMPANY SRL, VIA SAN MARTINO IN CECIONE, - PANZANO IN CHIANTI (FI).

Alternatively, the user can contact COMPANY 'AGRICOLA CAROBBIO SRL at the following number / fax:

• TEL / FAX: +39 055 85.60.231

 

8. PRIVACY

8.1 The personal data collected will be processed by SOCIETÀ AGRICOLA CAROBBIO SRL for the sale and for the activities related to it, in accordance with the provisions of the law and the Privacy Policy available on the Site.

 

9. APPLICABLE LAW, MODIFICATIONS AND UPDATES

9.1 These Conditions of Sale are governed by Italian law.

9.2 The Conditions of Sale may be modified from time to time, also as a result of any name changes. The general conditions of sale as possibly modified or updated will be effective from the date of publication on the Site, it being understood that the Conditions of Sale applicable to the user will be those in force on the date of sending the purchase order.